If you are holding tickets for a performance and are unable to attend or missed your performance, please note that your tickets have no monetary value. However, as a courtesy, we offer you the opportunity to attend a future performance from and eligible performance date list we will provide, subject to availability.
Please note: complimentary tickets, tickets with a zero-dollar value, and lottery tickets are not valid for this past-date courtesy.
How It Works:
- Submit a request here.
- A list of dates and the policy will be provided to select from by an agent.
- Tickets must be past dated within one year of your original performance date and can only be past dated once.
- Availability is at Disney’s discretion and may change without notice.
- Our team will confirm that your original tickets were not scanned for entry.
Date Options & Block-Out Dates:
An agent will provide a list of eligible dates , this list updates weekly. During peak and holiday weeks, past dating is unavailable. We regret that we are unable to accommodate requests for these dates due to extremely limited availability. You may check back for a list of current available date options with an agent once you submit a request.
Important Details:
- We encourage you to submit your request as early as possible—ideally within 30-60 days of your desired performance date, to give us the best chance to accommodate your preferred option. Requests made too far in advance cannot be guaranteed, as eligible dates are updated weekly.
- We will do our best to accommodate your request but cannot guarantee availability.
- Once your original performance date has passed, tickets cannot be exchanged or refunded.
- Seats will be assigned at the theatre’s discretion based on availability.
- Tickets may only be past dated once and for the same production as your original performance.
- Past dating is a courtesy that we can only offer once; please note if you are unable to use your rescheduled ticket, it cannot be rescheduled again.
- This courtesy program is subject to change without notice.